ORDER PROCESS

When purchasing a product using the Services you are making a contract with GR LONDON PARIS Limited.

You warrant that the personal and payment information provided with your order is true, accurate, current and complete in all respects. By placing an order you confirm that you are the person referred to in the billing details. Should your personal or payment information change after the point of payment, please contact Client Services.

The steps required to create a binding contract between you and us are as follows:

When an order is placed, we request pre-authorisation for the value of the order from your bank/card issuer to ensure that the funds are available. We will only take payment once your order is dispatched to you.

When your order is placed with us at the end of the online checkout process (e.g. when you click on the “Confirm and Pay” button and proceed to the “Order Summary” page), we will email you to acknowledge that we have received your order and details of the goods you have ordered and your order number). Please note that this does not mean that your order has been accepted or confirmed by us.

When your order is placed with us by mail, we will email you to acknowledge that we have received your order and details of the goods you have ordered. Please note that this does not mean that your order has been accepted or confirmed by us.

We may send you an email or call you to say that we do not accept your order. This could be for any reason in our absolute discretion but will typically be for the following reasons:

-The goods are not available

-We cannot obtain authorisation of your payment;

-There has been an error by us on the pricing or description of the goods

-If you don’t meet our ‘eligibility to order’ criteria or any other terms or policies set out in these T&Cs or by law.

Your order will be accepted at the point your goods are dispatched, which will be within 30 days of the date of your order and will depend on the method of delivery chosen and your location. At this point, a legally binding contract will be created between you and us. We will send you an email notifying you that your goods have been dispatched. At this stage payment will be taken from the card details you have provided us with. Some card companies show the initial payment request and the later charge as two separate entries. Please be assured that we only charge your card once. If you have any further queries, please contact your bank/card issuer.

 

DELIVERY INFORMATION AND SHIPPING

Once you’ve placed an order on the Site, we’ll send you an Order Confirmation email.

Deliveries are made by DHL and take place on Monday to Friday, excluding bank and public holidays, usually within the hours of 8am and 5pm. It is not possible to specify a precise time at which a delivery will take place. Please note that the courier will require deliveries to be signed for.Once your order has left us, you will receive an email containing a DHL number to track its progress online.

Please note that GR LONDON PARIS cannot guarantee specific delivery dates, the following are the average delivery times.  For any assistance Please contact us on customersorders@grlondonparis.com.

UK Delivery

Standard shipping:  2-3 days

Shipping cost: £11

 

Europe Delivery

Countries: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Holland, Norway, Switzerland.  Deliveries to Norway and Switzerland 

Standard shipping:  4-5 days

Shipping cost: £23

 

DHL, offers you the flexibility to make changes to your delivery while your purchase is on its way to you.  Enter your mobile number at checkout to receive a SMS notification after your order has been dispatched, follow the link provided and choose from a range of options including:

– Rescheduling your delivery for a nominated day.

– Placing your shipment on hold if you are away from home.

– Arranging to collect your order from a DHL service point.

If we cannot deliver your order within 30 days of our confirmation email to you, we will email you to let you know, will and cancel your order. If we have taken payment, we will provide you with a refund. This is subject to goods being in stock and payment authorisation from the card details you have provided us with. We are unable to guarantee delivery earlier than this time frame.

 

DUTIES AND TAXES

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.

GR LONDON PARIS cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages. By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees.

If you refuse a shipment from GR LONDON PARIS you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to GR LONDON PARIS. This amount will be deducted from your merchandise refund. In the instance that the return fee exceeds the amount of the merchandise plus shipping costs,  you will not be refunded.

 

PRODUCT AVAILABILITY

We feature items on the Site that have been carefully selected for online shopping. Once an item is sold out, it will be taken off the Site and may not be available again. If items you order are out of stock, subject to a delay, or sold at a higher price than shown on your order, we will contact you at the email address or telephone number you provided when placing your order. If we are unable to contact you, we will cancel the part of your order that is unavailable or incorrectly priced and will continue to process any remaining items on your order. All orders are subject to availability. Substitutions will only be made with your prior consent. If a replacement item has a higher price, you will be liable to pay for the difference in price.

Goods listed on the Site contain a product description detailing any specific conditions relating to each particular product. We will take reasonable care to ensure that the descriptions, photographic representations are accurate and kept up to date. The actual colours that you see on your computer may vary depending on the monitor that you use. We are therefore unable to guarantee that the product images you see are an accurate representation of the goods.

 IMPORTANT: Please note that during periods of significantly increased demand and lower stock availability, there is an increased risk of items being out of stock and delivery of goods up to 5 weeks.