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Privacy Policy
SECTION 1 –YOUR PRIVACY
Welcome to our website www.grlondonparis.com (the Site).
Your privacy and the security of your personal data are very important to GR London Paris Ltd, so we collect and manage your personal data with the utmost care and take specific measures to keep it safe.
Below you will find the main information on the processing of your personal data by GR London Paris in relation to your browsing of www.grlondonparis.com and the use of the services offered. For detailed information on how GR London Paris manages your personal data, please read our Privacy Notice.
We also ask you to read the “Cookie Policy” the « Term and conditions” of the www.grlondonparis.com, which contain detailed information regarding the conditions relating to our services. Some services may be subject to specific legal terms, in which case we will give you all the appropriate information from time to time.
What data do we process and why?
The personal data that GR London Paris processes is that which you provide to us when you conclude an order and purchase goods, and that which we collect as you browse or use the services offered on www.grlondonparis.com. GR London Paris can then collect data about you, for example, personal details such as name and surname, shipping address and billing address, browsing data and your purchase habits.
Your personal data is processed for the following purposes:
– conclude and execute the purchase contract for goods offered on www.grlondonparis.com;
– provide you with the services of GR London Paris.com such as subscription to the newsletter;
– allow registration to the site and use of services reserved for registered users;
– manage your requests forwarded to our Customer Services.
In the aforementioned cases, the processing of your personal data is legitimate as it is necessary to execute an agreement with you or to provide you with the service that you have specifically requested.
We also conduct statistical surveys and analyses with data in aggregate form to understand how users interact and use the site, in order to improve our offer and our services.
However, only with your express consent will we process your personal data to:
– carry out commercial and promotional communication activities;
– customise the site and the commercial offers based on your interests.
Who will process your data?
Your personal data is processed by personnel duly authorised by GR London Paris. For organisational and functional needs related to the provision of services on GR London Paris.com, your data could also be processed by our suppliers. The latter have been evaluated and chosen by GR London Paris for their proven reliability and competence. Some of these subjects may also be based in non-EU countries and, in these cases; the transfer of your personal data in these countries is carried out in compliance with the guarantees provided by law.
How long do we keep your data?
We keep your personal data for a limited period of time depending on the purpose for which it was collected, at the end of which your personal data will be deleted or otherwise rendered anonymous in an irreversible way. The retention period is different depending on the processing purpose: for example, the data collected during the purchase of goods on www.grlondonparis.com is processed until the conclusion of all administrative and accounting formalities are therefore stored in accordance with local tax legislation (ten years), that which is used to send you our newsletter until you ask us to stop sending it.
What are your rights?
At any time, depending on the specific processing, you may: revoke your consent to the processing, know which of your personal data we have in our possession, its origin and how it is used, request the update, correction or integration and in the cases provided for by the current provisions, the cancellation, the limitation of processing or oppose their processing. If you wish, you can request to receive your personal data in possession of GR London Paris in a format readable by electronic devices and, where technically possible, we can transfer your data directly to a third party indicated by you.
If you believe that the processing of your personal data has been carried out illegally, you can file a complaint with one of the supervisory authorities responsible for compliance with the rules on personal data protection. In United Kingdom, the complaint can be presented to the English Data Protection Authority (https://ico.org.uk/).
This information may be subject to changes and additions over time, so we invite you to check the contents periodically. Where possible, we will try to immediately inform you of any changes made.
SECTION 2 –PRIVACY NOTICE
What personal data do we collect?
The categories of personal data that GR London Paris collects and processes when you browse or purchase on GR London Paris.com are as follows:
-We collect the personal data necessary to conclude and execute your purchase on www.grlondonparis.com such as name and surname, e-mail address, shipping address, billing address, telephone and payment details;
-We collect your e-mail address when you sign up for our newsletter service;
-We process the personal data you provide us when you contact our Customer Service to provide the assistance requested;
-Upon your consent, we collect and use your personal data for marketing purposes;
-For the registration of your GR London Paris account, we collect your name and surname, your e-mail address, password and your date of birth. If you are a registered user, we collect information about your access to the reserved part of the site. With your express consent, by analysing your personal data we can process information regarding your interests and preferences with respect to our products and services in order to present proposals and offers in line with your tastes..
- We collect information about your browsing on GR London Paris.com, such as the pages you visit and how you interact with the single page and we save this information on our servers.
- In the event that you provide personal data of third parties to GR London Paris, for example in cases where you decide to purchase a product to be delivered to a friend, GR London Paris will arrange for the third party to deliver the Privacy Notice at the time of the first communication. We remind you that the use of personal data of third parties is subject to the discipline regarding the protection of personal data.
We inform you that GR London Paris does not process personal data relating to minors. If you access GR London Paris.com and use the services offered by GR London Paris, you declare that you are of legal age.
How do we use the personal data we collect?
GR London Paris collects and processes your personal data for the following purposes:
1- To conclude and execute the purchase agreement for the products offered on GR London Paris.com. When you complete your purchase, we ask you for the personal data necessary for the execution of the agreement, such as payment, anti-fraud checks if you choose to pay by credit or debit card, billing, shipping of the product and possible management of the return.
2- Registration on the site and use of the services offered to registered users. Registration on the site is possible through the inclusion of some personal information which is necessary to ensure your identification and the performance of services offered to registered users.
3- Provision of the services offered on GR London Paris.com. For this purpose, in relation to each service and its characteristics, GR London Paris needs to collect the personal data necessary for the performance of the service requested by you.
4- Management of requests to our Customer Service, which uses the personal data you provide to meet your requests for information and requests for assistance.
5-Sending of CVs. If you send us your CV to be considered for an application to an open position, we will use the information contained in your CV exclusively for this purpose. Your CV will be kept for a maximum period of six months, after which it will be deleted: if you wish, you can of course send us a new updated version.
6- Statistical analysis and surveys. We use some information about your use of the site to perform statistical analysis and surveys in order to improve our offer and our services;
7- Sending commercial and promotional communications following the purchase of one of our products, so-called soft spam. Following the purchase of one of our products on the site, we will send you communications containing our business proposals and related products and services to the e-mail address that you provided us.
8- Subject to your express consent, we may use the contact details you have provided for commercial communications on our products and services, in order to update you on news, new arrivals, exclusive products, our offers and promotions. In addition, always with your consent, we will be able to use your contacts as part of market research and surveys for the detection of satisfaction in order to improve our services and the relationship with our users. These communications will take place exclusively via e-mail.
9-We inform you that you may receive further communications from us even after submitting your unsubscription request, as some submissions may have already been planned, our systems may take some time to process your request.
In relation to all the activities mentioned above, we will process your personal data mainly through IT and electronic means; the means we use guarantee high safety standards, in full compliance with current legislation.
SECTION 3 –YOUR GR LONDON PARIS PROFILE
When creating your GR London Paris profile, we offer you the possibility to use the following services :
• My orders: follow the shipment of your orders, and see your order history.
• My data: manage your registration data.
• My addresses: save or modify your addresses to always have them available and complete your purchases faster.
SECTION 4 –LEGAL BASIS OF THE PROCESSING
We process your personal data only in the presence of one of the conditions provided for by the law in force, and specifically:
1- For the conclusion and execution of a contract of which you are a part.
When we process your data for the conclusion of the purchase agreement of which you are a part, we ensure that we only use the minimum information necessary for the execution of this. This basis legitimises the processing of personal data that takes place in the following activities:
– conclusion and execution of a purchase agreement for the products offered on www.grlondonparis.com
– registration on the website and use of services reserved for registered users;
– provision of services offered on wwwgrlondonparis.com;
– management of your requests by our Client services.
The contribution of your personal data for these activities is a contractual obligation. You are free to communicate your data or not, but in the absence of the requested data, it will not be possible to conclude or execute the agreement and your requests. This means that you will not be able to purchase the products and you will not be able to use the GR London Paris services and that GR London Paris will not be able to handle your requests;
2- To comply with a legal obligation.
In the event of conclusion of an agreement for the purchase of goods on www.grlondonparis.com, the processing of the user’s data will take place in order to fulfill the legal obligations to which GR London Paris complies with in accordance with the tax provisions and other regulations to which GR London Paris is subject. You are free to decide whether to conclude an agreement and whether or not to disclose your data, but if you conclude it, your data will be necessary and will be processed to effect the aforementioned legal obligations to which GR London Paris is required.
The processing of voluntarily sent CVs, carried out to evaluate candidates with respect to a possible job position at GR London Paris, is legitimate because it is expressly authorised by a law, which specifies that in this case the consent of the person to whom the personal data refers is not required. You are free to send us your CV or not, but without it we will not be able to evaluate your candidacy for a job position at GR London Paris;
3- For our legitimate interest.
If you purchase products on GR London Paris.com by credit or debit card, some of your personal data may be processed to carry out anti-fraud activities: we have a legitimate interest in carrying out this activity to prevent and pursue any fraudulent activity.
4- Based on your consent.
We will carry out the following processing only if you have given us your express consent:
• carrying out marketing activities and opinion polls and market research;
• analysis of your browsing and consumption habits in the use of your GR London Paris profile, in order to personalise your experience on our site.
Providing your personal data for these activities is absolutely optional. You are free to provide us with your data for these purposes, but without it, it will not be possible for GR London Paris to carry out marketing activities, opinion polls and market research, and to analyse your habits.
Who will process your data?
Your personal data will be processed by GR London Paris internal staff that are specifically trained and authorised to process.
Your personal data will also be transmitted to third parties that we use to provide our services; these subjects have been adequately selected and offer a guarantee of compliance with the rules on the processing of personal data. These persons have been appointed as data controllers and carry out their activities according to the instructions given by GR London Paris and under its control.
The third parties in question belong to the following categories: banking operators, internet providers, companies specialised in IT and telemetric services; couriers; companies that carry out marketing activities; companies specialised in market research and data processing.
Your data may be transmitted to police and judicial and administrative authorities, in accordance with the law, for the detection and prosecution of crimes, the prevention and protection from threats to public security, to allow GR London Paris to ascertain, exercise or defend a right in court, as well as for other reasons related to the protection of the rights and freedoms of others.
How long do we keep the data?
We keep your personal data for a limited period of time, which is different depending on the type of activity that involves the processing of your personal data.
After this period, your data will be permanently erased or otherwise rendered anonymous in an irreversible way.
Your personal data is stored in compliance with the following terms and criteria:
1- data collected to conclude and execute agreements for the purchase of goods on www.grlondonparis.com until the administrative and accounting formalities have been completed. The billing data will be kept for ten years from the billing date;
2- data of the registered user: the data will be stored until you request cancellation of your GR London Paris profile;
3- data relating to the payment: up to the certification of the payment and the conclusion of the related administrative and accounting formalities resulting from the expiration of the right of withdrawal and the terms applied for the contestation of the payment;
4- data collected in the context of the use of services offered on www.grlondonparis.com to the user: these data are retained until the termination of service or cancellation of the subscription to the service by the user;
5- data related to user requests to our Clients service: the data useful to assist you will be kept until your request is met;
For example CV: for six months from receipt;
6- Ddata used for commercial communication activities towards users who purchase products on GR London Paris.com (soft spam): this data is kept until the termination of service or the exercise of the opposition by unsubscription by the user;
7- data provided for commercial communications activities, opinion polls and market research: up to the request by the user to interrupt the activity and in any case within 2 years from the last interaction of any kind of user with GR London Paris;
8-data used to personalise the site and to show customized commercial offers: as long as the user does not request the termination of the activity and in any case within two years from the last interaction of any kind of user with GR London Paris;
9-data used for carrying out market research and surveys for the detection of satisfaction: as long as the user does not request the termination of the activity.
In any case, for technical reasons, the termination of the processing and the subsequent cancellation or irreversible anonymisation of the related personal data will be final within thirty days of the terms indicated above.
SECTION 5 –YOUR RIGHTS
You can exercise your rights at any time with reference to the specific processing of your personal data by GR London Paris. Below is their general description and how to practice them.
1- Access your data and modify it: you have the right to access your personal data and to request that it be correct, modified or integrated with other information. If you wish, we will provide you with a copy of your data in our possession.
2- Revoke your consent: you can revoke a consent you have given for the processing of your personal data in relation to any activity for marketing purposes at any time. In this regard, we remind you that marketing activities are considered the sending of commercial and promotional communications, the conduct of market research and surveys for the detection of satisfaction for the customisation of the website and commercial offers according to your interests. Once we receive your request, it will be our duty to promptly cease to process your personal data based on this consent, while different processing or that which is based on other assumptions will continue to be carried out in full compliance with the provisions in force.
3- Opposition to the processing of your data: you have the right to object at any time to the processing of your personal data made on the basis of our legitimate interest, explaining the reasons that justify your request; before accepting it, GR London Paris will have to evaluate the reasons for your request.
4- Delete your data: you may request the cancellation of your personal data in the cases provided for by current legislation. Once your request has been received and examined and if it is legitimate, it will be our duty to timely cease to process your personal data and to delete it.
5- Request of restriction of the processing: in this case, GR London Paris will continue to keep your personal data but will not process it, unless it is subject to your different request and the exceptions established by law. Processing of your personal data can be limited when you dispute the accuracy of your personal data, when the processing is illegal but you oppose the cancellation of your data, when we no longer need your personal data but you need to exercise your right in court and when you oppose your processing, in the period in which we evaluate the reasons for your request.
6-Request of data transfer to other party than GR London Paris (“right to data portability”). You can ask to receive your data that we process based on your consent or on the basis of an agreement with you in a standard format. If you wish, where technically possible and at your request, we may transfer your data directly to a third party that you indicate.
In order to exercise some of your rights described above you can contact us by writing to our Client Service Customer Services at clientservices@grlondonparis.com.
In order to ensure that our users’ data is not infringed or illegitimate by third parties, we will ask you for some information to be sure of your identity before accepting your request to exercise one of the rights indicated.
SECTION 6 –SECURITY MEASURES
We protect your personal data with specific technical and organisational security measures, aimed at preventing your personal data from being used illegitimately or fraudulently. In particular, we use security measures that guarantee: the pseudonymisation or the encryption of your data; the confidentiality, integrity, availability of your data as well as the resilience of the systems and services that process them; the ability to restore data in the event of a data breach. Furthermore, GR London Paris agrees to test, verify and regularly evaluate the effectiveness of technical and organisational measures in order to guarantee continuous improvement in the security of processing.
SECTION 7 –COMPLAINTS
If you believe that the processing of your personal data has been carried out illegally, you can file a complaint with one of the supervisory authorities responsible for compliance with the rules on personal data protection.
In England, the complaint can be presented to the English Data Protection Authority (ICO).
More information on the presentation methods is available on the website of the English personal data and the provisions of the English Data Protection Authority (www.ico.org.uk)
SECTION 8 –CHANGES TO YOUR PRIVACY STATEMENT
Any changes we may make to our privacy statement in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy statement..
SECTION 9 –COOKIE POLICY
Our site uses cookies to distinguish you from other users of our sites. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site. By continuing to browse our website, you are agreeing to our use of cookies.
A cookie is a small text file that is stored by your browser on your device or the hard drive of your computer, if you agree. Cookies contain information that is transferred to your computer’s hard drive or device.
We use the following cookies :
1-Essential cookies : these are cookies that are required for the operation of our site. They include, for example, cookies that enable you to log into secure areas of our site ;
2-Analytical/performance cookies : they allow us to recognise and count the number of visitors and to see how visitors move around our site when they are using it. This helps us to improve the way our site works, for example, by ensuring that users are finding what they are looking for easily;
3-Functionality cookies : these are used to recognise you when you return to our site. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of region);
4-Targeting cookies : these cookies record your visit to our site, the pages you have visited and the links you have followed. We will use this information to make our site and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
You may block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.